Your paid features are paused.

The open balance on your Relay Team plan couldn't be collected, so your workspace is now on the Free plan contract — lower monthly limits, but nothing has been deleted and nobody has lost access to the account itself.

Reactivating is self-serve and takes a minute: pay the balance below, and the moment the payment is confirmed your Team plan — seats, limits, and history — switches back on automatically. No support ticket needed.